TreeStumper Terms & Conditions

Our works are carried out to British Standard 3998, and are covered by up to £5 million Third Party Public Liability Insurance.

All quotations are provided without obligation.

A contract takes effect on acceptance by the client of the quotation provided by TreeStumper.

Our quotations are valid for three months, after which a new quote may be required.

TreeStumper may engage a third party contractor to carry out works on our behalf.

Where applicable, VAT is chargeable at the current rate upon invoice production.

An invoice will be issued for all work completed.  Payment for all invoices is to be settled by bank transfer within 1 day of issuance of the invoice, unless otherwise agreed in writing by TreeStumper.

Payment may be made by cash or cheque at the time of our site visit.

Late payment may incur an administration charge of £25+vat, plus interest at the rate of the Bank of England Base Rate+5%.  Non payment may result in our debt collection process and possible Court action.

A Client has the right to cancel the contract prior to work commencing. In these circumstances the following charges may apply:
• At least one week notice given – no charge
• Less than 1 week notice given – 10% of the contract value
• Prior day cancellation – 25% of the contract value
• Same day cancellation – 33% of the contract value
In addition, any expenses incurred will also be payable, e.g. for the hire of special machinery or additional resources.

TreeStumper quotations provided without a site visit are reliant upon the honest and reasonably accurate description of the job by the client, particularly with reference to the number and size of trees / stumps, access for machinery, and structures around trees.

Where a site survey has been conducted, changes to the site conditions from the initial survey is a breach of the contract and will invalidate the quotation.

In either circumstances, where the job is found to be significantly greater than originally agreed, or not possible to carry out safely, the quotation is deemed to be invalid and a new quotation may be provided, or TreeStumper may choose to decline to carry out the job.

If a new quotation is provided but not agreed by the client then the job is deemed to be cancelled by the client and a same day cancellation fee of up to 33% of the contract value may apply.

The client is responsible for informing their neighbours of any tree works, which will affect them or their trees along their boundaries.

Any access required to neighbouring gardens to be able to complete works is  the responsibility of the client to arrange in advance. Failure to provide this may result in additional charges or an abortive visit fee of up to 25% of the original quotation.

Payment of cancellation charges and/or abortive visit fees do not count as payment towards any invoice or subsequent rebooking, for which a new quotation and contract will be issued.

We cannot take responsibility for the eventuality of finding hidden obstructions in or around a tree or stump (such as concrete, iron or steel), which may prevent the completion of the job. We will endeavour to overcome any problems of this nature as best we can. Where it is not possible to complete grinding of the stump, the area around the obstruction, and possibly anything obstructed by it, will remain intact.

If a TPO exists on the subject trees you must inform us prior to work commencing. It is the client’s responsibility to gain all relevant permissions.

When stump grinding is specified it is carried out to a depth of 6 to 9 inches below ground level. We may choose to grind deeper in certain circumstances, where it is possible.  There is no tracing of lateral roots unless specified and agreed in quotation.

Removal of brash, branches and logs etc from tree works are as per the agreed quotation.
All spoil and subsequent debris arising from stump grinding is left on site.

TreeStumper liability is limited to the value of the contract.  TreeStumper cannot accept liability for consequential losses/damages.

TreeStumper cannot accept liability for any damage to services such as Gas, Water, Electricity, Drainage or Telephone/Data lines.

TreeStumper cannot accept liability for damage to high risk surfaces such as artificial grass.

TreeStumper shall take the necessary steps to ensure that the site is left reasonably clear and tidy on completion of the works, notwithstanding the spoil arising from grinding remains on site.

TreeStumper reserve the right to postpone or cancel works that are deemed to be a potential hazard; or during dangerous weather conditions; or where it may interfere with the safe retention of wildlife habitats; or are compromised by unforeseen circumstances.

Tree stump grinding & tree stump removal services in Leicestershire and WarwickshireCheaper than stumpbusters !

Our speciality is stump grinding: there’s no stump too big or too small!  Tree stump removal is our core business – it’s stumps, all day, every day.  But if you need the tree removing first, we’re also very capable and happy to handle this for you too.

There’s no stump too big or too small!

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